When you book a reservation at The Sanctuary, you are agreeing to the following policies:

Payment:

Secure your reservation at The Sanctuary by providing a valid credit card and paying 100% of the room cost at the time of booking. Please note that taxes and additional fees will be charged upon your arrival.

Cancellation Policy:

We understand that plans can change. Guests can cancel their reservation up to seven days prior to arrival and receive a full refund. However, for cancellations made less than seven days before arrival, a cancellation fee of $100+tax will be applied.

Self Check-In:

Check-in begins at 4:00 pm, and check-out is at 11:00 am. If you require any accommodations regarding check-in or check-out times, kindly contact The Sanctuary by phone at 218-622-0321 or 888-224-6811 (toll-free) or via email at [email protected].

At The Sanctuary, we offer a convenient self-check-in system. Prior to your arrival, you will receive a unique keycode granting access to the main exterior doors and your individual room.

Please be prepared to present your driver’s license or another form of identification, as well as your credit card, upon request by The Sanctuary staff.

Damage Liability:

We kindly ask guests to be responsible for any damage caused to The Sanctuary during their stay, including lost or stolen items. In the event of damage or loss, the guest’s credit card will be charged accordingly to cover the necessary repairs or replacements.

Liability:

Guests are fully responsible for their personal property, including pets, brought onto The Sanctuary’s premises. The Sanctuary cannot be held liable for any stolen or lost property during your stay.

Smoking Policy:

To ensure a pleasant environment for all guests, smoking of any kind, including vaping, is strictly prohibited inside The Sanctuary, on the front porch, in the gardens, or within 25 feet of any door. Violation of this no smoking policy will result in a smoking fine of $200, in addition to any smoke/odor remediation costs.

Pet Policy:

We welcome well-behaved dogs in our designated garden level rooms: the Iris (room 10), the Aster (11), the Trefoil (12), and the Hosta (13). No additional pet fees apply. However, please note that dogs are not allowed on the main floor or the mezzanine. When accompanied by a dog, guests must use the side doors for entry and exit.

Two dogs are permitted per room, provided they are non-aggressive and properly house-trained. Dogs must remain on a leash while on The Sanctuary’s property and are not allowed on beds or furniture.

Guests are liable for any property damages or personal injuries caused by their pets. A refundable pet deposit of $150 will be charged upon check-in, which will be fully refunded upon check-out after confirming no pet-related damage. Guests must notify The Sanctuary’s staff within one hour of check-in about any pre-existing damage in the room. Failure to do so may result in the guest being held responsible for all damages discovered at check-out. If a guest’s dog causes damage or requires additional cleaning, the pet deposit may be partially or fully retained, depending on the extent of the damage. Any associated costs will be charged to the guest’s credit card.

The designated pet relief area is located across 2nd St. in the lot in front of The Sanctuary. Dogs must not relieve themselves in the gardens, alongside the building by Hwy 6, or anywhere else on The Sanctuary’s grounds. Guests are responsible for picking up and disposing of all pet waste in the provided trash bins.

Dogs must remain quiet and not disturb other guests. If a dog becomes disruptive or causes damage, the guest will be asked to leave, and their stay will not be refunded. Guests who fail to disclose their dog’s presence and do not pay the pet deposit prior to check-in will be subject to a non-refundable penalty fee of $200.

Quiet Hours:

To ensure a peaceful environment for all guests and our residential neighbors, we enforce quiet hours from 10:00 pm to 8:00 am. During this time, please keep noise levels to a minimum, both inside The Sanctuary and on its grounds.

Failure to comply with quiet hours may result in the guest being asked to leave without a refund.

Parking:

Ample parking is available in the lot in front of The Sanctuary across 2nd St., alongside Hwy 6, or in the lot behind The Sanctuary. Please note that The Sanctuary is not responsible for guests’ vehicles or any contents within them during their stay. Guests must adhere to all parking laws and restrictions, including winter parking restrictions.

 Privacy Policy:

No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties.

If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP or contacting us at [email protected].

Terms and Conditions for Communications from The Sanctuary:

By booking a reservation with The Sanctuary and providing your cell phone number, you agree to receive informational messages and communication about The Sanctuary and your stay.

The Sanctuary will only use the phone number provided by guests for the purposes of communicating information about their stay. In general, The Sanctuary will only send text messages to guests in response to text messages from guests or to communicate essential information to guests prior to or during their stay.

Message frequency varies. Message and data rates may apply.

For help, reply HELP or email us at [email protected]. You may opt out at any time by replying STOP. However, if we do not have a valid phone number to use to communicate with you about your stay, we may have to cancel your reservation.